Innovation Finds Friends in Unexpected Places

By John Kelly, president, Xerox Global Services North America

I recently spoke with Duane Woods, senior vice president for Waste Management’s Western Group about the steps he’s taking to transform the business – as all businesses search to find ways to operate more effectively, reduce costs and lower environmental impact. Waste Management is a proven innovator in its field, and not unlike Xerox, they are using data and automated processes to reinvent traditional processes to be more efficient.

For example, the company typically picks up waste containers on a set schedule, but often makes unnecessary trips to empty containers that are only half full. To save the time and money by eliminating these extra trips, Waste Management added wireless sensors and transmitters to report when containers are full and ready for pick up.

It may be surprising to draw parallels from the Waste Management business to Xerox, but we too are looking for ways to use data analytics and innovative technology to improve the way our business and our clients’ businesses perform. Xerox puts sensors on printers and multifunction systems to monitor when they need maintenance or support. We also automate the collection of data about enterprise printing so clients can get a true picture of their total costs – often for the first time.

So while enterprise printing and waste management may not seem like showcases for innovation, Woods and I, found that both of our organizations are pushing the envelope in terms of technology-driven process improvements, delivering results for our clients and our companies.

You can see more of my conversation with Duane, including more innovative examples, in the video.

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