A Prescription for Growth: Expanding Communications Services for Pharma


Submitted by: Connie Harvey, group president, ACS Healthcare Payer and Insurance

The pharmaceutical industry has a lot riding on its communications. From recruiting participants for clinical trials to updating pharmacists, physicians and consumers on the latest industry news and advancements, pharmaceutical companies spend a lot of time and money to make sure information gets to their stakeholders – in fact, they’ll spend up to $12 billion this year.

$12 Billion. If you’re spending that much on communicating, you surely want to be doing it right – and finding ways to do it better means saving money and uncovering new ways to make money…and grow.

Enter ACS, A Xerox Company. We already provide the pharmaceutical market with IT and business process outsourcing services, and today, we add communications services to the list with the acquisition of TMS Health. The folks at TMS are masters at connecting physicians, pharmacists and consumers, and If you’ve ever participated in a clinical trial or called a pharmaceutical company about a new drug you saw advertised, you’ve likely interacted with TMS.

The acquisition makes us one of the largest providers of customer care services to the pharmaceutical, biotech and healthcare industries. By combining what ACS does to improve the delivery of health information with TMS’ customer communications expertise, we’re helping pharmaceutical companies focus on their real business of developing the next breakthrough drug – leaving information management and communications to us.

So welcome TMS employees! Whether you’re located in Boca Raton, Indianapolis, Johnston, Pittsburgh or Scranton – we’re excited for you to join the ACS and Xerox family. For more information on today’s announcement, visit our newsroom by clicking here.

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