Focusing on what you do best

David Bywater, Chief Operating Officer, State Government, Xerox Services


We’re proud to tell people that Xerox provides services to more than 1,500 government agencies, but why do governments turn to outside companies in the first place?

Here’s one way to think about it:  If you’re looking for a company to paint your house, your top priority is that they do good work.  But in order to stay in business that house painting company has to be good at many things, some that have nothing to do with painting—such as making sure the bills get paid on time. In that case, it’s best to get an accountant to help out. The result? The business runs smoother and can focus on what it does best – painting and keeping customers happy.

It’s the same for governments.  People want government agencies to be good at the core services they rely on every day.

Xerox works with government agencies in all 50 states, using our expertise to improve services that aren’t core to running a government.  There are dozens of services I could tell you about, everything from managing Medicaid claims systems, administering child support payment programs, information technology services, even helping people recover unclaimed property.

There are many success stories.  For example, we’re working with the state of Oklahoma’s Department of Human Services to administer its state-funded daycare program. With our eChildcare solution, the state is saving $15 million annually, and state payments made to daycare providers are more accurate and timely, thanks to the updated technology. You can read more here.  We’re also helping the state of Ohio run a similar successful program.

By working with Xerox, government agencies save money and focus on what they do best and citizens have access to the most up-to-date technology and improved services. It’s a partnership that works.  You can go here for more examples.

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