By Kevin Walsh, senior vice president and managing director, Eligibility and Insurance Exchange Services, Government Healthcare Solutions, Xerox
Imagine if everyone did the bare minimum at work. Firefighters might not save our beloved family pet, or a mechanic might change our oil, but opt not to warn us when our brakes are dangerously close to failing. At Xerox, however, we’re committed to going above and beyond for our customers.
For example, we work with the New Jersey Department of Human Services to manage healthcare benefits for NJ FamilyCare, a federal- and state-subsidized health insurance program. We process applications, manage eligibility and enrollment, and operate a customer service center so NJ FamilyCare can help uninsured children get access to affordable healthcare. But we don’t stop there.
Xerox has 35 employees in New Jersey who are dedicated to working in the community to educate potential participants about the program and to promote enrollment. These employees operate out of regional offices in New Jersey’s busiest counties and at New Jersey County Board of Social Services offices, but they also take a “feet on the street” approach.
In partnership with the state and local organizations, our community outreach employees participate in community health fairs, church events, and even go door-to-door to work with uninsured residents who are likely eligible for the program. Our flexible workforce is available wherever and whenever they are needed, seven days a week. By setting up mobile work stations, they are able to help potential participants complete enrollment applications right then and there, using secure online portals.
Xerox also hosts dental screenings for kids around the country, including in New Brunswick and Somerset, NJ. Through our “Making Smiles Brighter” initiative, we team up with local dental professionals. They volunteer their time to educate children about how to take care of their teeth and to check for cavities and other oral problems. In many cases, these are the first dental check-ups these children, often from low-income homes, have had.
By encouraging enrollment in NJ FamilyCare, we can help ensure that more people in New Jersey get access to quality healthcare, and, through the dental outreach program, we can help children develop healthy habits for a lifetime. Programs like these help us feel proud of the work we’re doing, proud to be Xerox.