By Gregory Pings, manager of Content Marketing for Xerox
(From the editor: This article will be updated as more information becomes available.)
*Latest update: September 25, 2017
If your Xerox equipment has been damaged by flooding from hurricanes Harvey, Irma or Maria, or you’ve experienced a disruption in service, Xerox can help you get things up and running again. Here’s how customers in the U.S. and Caribbean can contact the Xerox Customer Relations Group:
- Call: 1-855-266-4263 Phone lines are open Monday through Friday 8 a.m. to 6 p.m. EST.
- Email: Customer.Relations@xerox.com for assistance outside of these hours.
More information and links are available at www.xerox.com/hurricanes2017 .*
If you are preparing for Hurricane Irma – or any other potential flooding event – you should consider these tips to protect your Xerox machines and supplies:
- Secure Units: Unplug devices and place electrical cords securely on top of machines.
- Move Units: If possible, relocate machines to middle of rooms—away from windows and / or open doors.
- Cover Units: Wrap machines with heavy-gauge plastic to protect them from water and / or falling debris.
- Relocate Supplies: Move supplies off floors and into secure rooms to avoid damage. Cover paper and other supplies with heavy-gauge plastic.
Note: Upon returning to work, if machines show signs of water damage, do not plug-in the units. Please call the Xerox Customer Relations Group help-line (above) for instructions on how to proceed.
- Xerox has increased its donation to the American Red Cross to support both Harvey and Irma relief efforts. The company will continue to match employee donations.
- We have provided equipment to the City of Dallas for the evacuation center set up at the Dallas Convention Center.
- We are helping various Texas government agencies with their printing requirements to support storm victims in their recovery efforts.
- Xerox employees and former employees at a logistics distribution center in Indianapolis have assembled supplies and are including them in trucks bound for Houston. (Photos, above)
Help for citizens
The Federal Emergency Management Agency (FEMA) has published information that will help people in the impacted areas get help and updates. www.fema.gov/hurricane-harvey and www.fema.gov/hurricane-irma includes emergency telephone numbers, safety tips, and news and updates.