Scanning Software Patches Ready

Posted on Oct. 10, 8:00pm ET

Final Scanning Software Patch Released

The final software patch that fixes our scanning issue is now available for the Xerox WorkCentre 76xx family at www.xerox.com/scanpatch.  For technical support, please visit our support forum.  Thank you.

Posted on Sept. 6, 4:50pm ET

Three More Scanning Software Patches Released

New software patches that fix our scanning issue are now available for the Xerox WorkCentre 5030/5050, the Xerox WorkCentre 56xx family and the WorkCentre 76xx family at www.xerox.com/scanpatch.  As additional patches are released they will be noted on this site. For technical support, please visit our support forum at http://forum.support.xerox.com/.

Posted on Sept.5, 5:30pm ET

More New Scanning Software Patches Released

New software patches were released today to address the scanning error identified in some of our multifunction printers.  Two patch versions that support all of the Xerox WorkCentre Pro family (232/238/245/255/265/275), along with support materials, are available at www.xerox.com/scanpatch.  As additional patches are released they will be noted on this site.  Please refer to the Aug. 22 announcement below for background information and more details.

Posted on Aug. 30, 2:45pm ET

Two New Scanning Software Patches Released

Two new software patches were released today to address the scanning error identified in some of our multifunction printers.  The new patches are for the Xerox WorkCentre 56xx family (the two most recent software releases) and the Xerox WorkCentre Bookmark 40/55.  These patches, along with support materials, are available at www.xerox.com/scanpatch.  Additional patches will be released next week and will be noted on this site.  Please refer to the Aug. 22 announcement below for background information and more details.  Thank you.

Systems Engineers working in our Webster, NY labs

Posted on Aug. 29, 6:30pm ET

Scanning Software Patches Continue to Roll Out

Today we are releasing more software patches to address the scanning error identified in some of our multifunction printers.  The new patches are for the Xerox ColorQube 8700/8900 and Xerox WorkCentre 77xx and 51xx families.  These patches, along with support materials, are available at www.xerox.com/scanpatch.  Please refer to the Aug. 22 announcement below for background information and more details.

Posted on Aug. 27, 2:30pm ET

Second Wave of Scanning Software Patches Rolling Out

Today we are starting to release Wave Two software patches to address the scanning error identified in some of our multifunction printers.  The new patches are for the Xerox ColorQube 92xx family and the Xerox WorkCentre 6400.  These patches, along with support materials, are available at www.xerox.com/scanpatch.  Additional Wave Two patches will be rolled out this week and will be noted on this site.  Please refer to the Aug. 22 announcement below for background information and more details.  Thank you.

Posted on Aug. 22 

Editor’s Note: Translations of this blog post are available in FrenchGerman, Finnish, Greek, Italian, Portuguese and Dutch

By Rick Dastin, president, Office and Solutions Business Group, Xerox

First Wave of  Xerox Scanning Software Patches Ready
Rick Dastin meets with Xerox engineers 

Today we are releasing the first wave of software patches to address the scanning error identified in some of our multifunction printers (MFPs).  We have confirmed that errors can occur under a set of limited conditions when scanning “stress documents” to PDF—which can include very small font sizes, stray pixels and be difficult to read.  Given this finding, however uncommon, we have developed this patch which eliminates that possibility.

We created www.xerox.com/scanpatch as a single location to conveniently download the patch for your MFP, along with reference documents explaining the details.  If your device isn’t on the drop down list, it is not affected.  The first Wave of products includes the Xerox ConnectKey family, WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx.  We will be adding the remainder of the affected products in Wave 2 which we are targeting to be available the week of August 26.  You can download and install the patch immediately or coordinate with your local service or support representative.

Our engineering team has been working around the clock to deliver the patch.  We have conducted extensive testing both in our labs and in the field to assure a quality result and an easy installation.

I want to thank all of our customers, agents and partners around the world for working with us and providing feedback throughout this process.  We won’t rest until our customers are fully satisfied.

 

 

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24 Comments

  1. Robert August 30, 2013 - Reply

    I just applied the patch (08/29/13) to one of our Xerox Workcentre 7525 machines. I verified the patch was installed. I then attempted to duplicate the problem again and was able to. The patch did NOT fix the problem.

  2. Erin Isselmann August 30, 2013 - Reply

    Robert, I am covering the blog today and just posted your comment. I have provided your email to a colleague of mine who is working on the scanner issue and he has sent you an email requesting a meeting to discuss your experience. Erin Isselmann, Xerox Corporation

  3. David Kriesel September 3, 2013 - Reply

    @Robert: What has come out so far? Please let me know: mail at dkriesel dot com. Thanks –David

  4. Robert September 3, 2013 - Reply

    After some side by side comparison of the same document, pre and post patch, I will concede the patch did improve things. However, some numbers are still getting mangled, just not as many.

  5. Ronald Ippolito, Xerox September 5, 2013 - Reply

    Hello All,
    I work at Xerox and had the pleasure of meeting with Robert over the past two days to learn a bit more about his findings after he upgraded his WC 7525 with the appropriate patch, and to report the analysis of his test scans. After the patch was installed, no character substitution occurred and we’ve agreed that his machine is indeed functioning properly.

    Robert,
    Thanks again for reaching out. If you ever need additional assistance, please let me know.

    Ronald A. Ippolito
    Manager, platform fundamentals, Xerox

  6. Chris September 11, 2013 - Reply

    Good afternoon,
    We are deploying the patch across our fleet and have reached a device where the patch is accepted, but never installs. It is a 5645 running 21.113.2.0. The device accepts the patch after clicking “Install Software”, but does absolutely nothing after that. Since Xerox has not released a “what if it does not work as expected” guide, I’m reaching out to the forum as it seems to be active.

    Please let us know how we can proceed, or if there are any recommended steps to perform which may assist in getting the firmware applied.

    Thank you very much!

  7. Falynne Finagan, Xerox September 11, 2013 - Reply

    Hi Chris,
    Sorry to hear you’re having trouble. I’ve forwarded your comment and contact information to our technical support team. They will be contacting you shortly.

    Best,
    Falynne Finagan
    Editor, Xerox Real Business Blog

  8. Lena September 12, 2013 - Reply

    After applying the patches it appears that the image overwrite that are scheduled for our devices failed. I had to set up the full overwrite in order for the devices to perform a sucessful wipe.

  9. Falynne Finagan, Xerox September 13, 2013 - Reply

    Hi Lena,
    I’ve passed your comments on to the technical support team. Someone will be in touch shortly. We do apologize for the inconvenience.

    Kind regards,
    Falynne Finagan
    Editor, Xerox Real Business Blog

  10. Roosevelt Walker Jr. April 4, 2014 - Reply

    I have a customer with 78xx and 92xx devices. Their question is ” Will the scan patches be incorporated into firmware releases for their devices and if so at what version level?”.

    • kenericson April 7, 2014 - Reply

      Hello Roosevelt, our technology team tells me that we’ve included the patch on subsequent releases. Here are the version levels:

      ColorQube 92 xx Multi Board Controller Versions: 061.050.223.20603 and higher
      ColorQube 92 xx Single Board Controller Versions: 061.080.223.29800 and higher
      WorkCentre 7830/7835: 071.010.103.23400 and higher
      WorkCentre 7845/7855: 071.040.103.23400 and higher

      Regards,
      Ken Ericson
      Xerox Simplify Work Blog

      • Stanislav May 21, 2014 - Reply

        Dear kenericson,
        I have the same issue with scanning to the SMB server on WC 7830.

        Please tell me, where I can download the last firmware WorkCentre 7830/7835: 071.010.103.23400 and higher?

  11. Edivaldo August 11, 2014 - Reply

    I have a Xerox 3220 Multifunction and I am need of a software (driver) to scan from the notebook. Wish to scan multiple sheets into a single file. Could someone tell me a driver? My operating system is Windows 8. My email is: . I thank you.

  12. Bob McCormack October 6, 2014 - Reply

    Hi, please can you help, i’ve had a Xerox scaner on my XP for years but now i have VISTA windows I cannot get the driver to go on, it cannot even get it from the dick it says cannot be found.

    Best regards
    Bob

    • Gregory Pings October 7, 2014 - Reply

      To Bob McCormack:
      I’m very sorry you’re having trouble with your scanner. Based on the information you gave me, it appears that you have a personal use scanner, which is made by our partner, Visioneer. If that’s the case, please contact Visioneer Technical Support at 1-800-648-0410 (U.S. Only) or 0800 019 9689 in the United Kingdom. This website has support numbers for our customers in Europe, as well as Live Support and “Call Me Now.” http://www.xeroxscanners.com/en/uk/support/contact.asp

      I hope this helps.
      Greg Pings
      Manager, Content Marketing, Xerox

  13. Phil Caldorf April 29, 2015 - Reply

    I have WorkCentre 5645 with 21.113.2.0 and I can’t upgrade firmware using any firmware version provided at xerox website. “Pre-” patches installation return error says “This patch is not intended for this device”, full patches cause restart with “Upgrade failed” message.
    What am i doing wrong?

    Thank you

    • Gregory Pings April 29, 2015 - Reply

      Phil: I’m very sorry that you’re having trouble. I contacted a colleague in our customer support organization, and I will send you her note to the email address you provided. The email will be from me (“Greg Pings” or “Pings, Greg”) and the subject line will read: “Xerox Firmware Installation”

      Please let me know if this fixes your problem.

      Cheers,

      Greg

  14. Steven Spiller December 8, 2015 - Reply

    Workcentre 245 Pro – the network drive receiving scans failed, and we are unable to setup a new replacement network drive to receive scans using the same file repository setup. Is it possibly a port issue? What port number is required?

  15. Ricardo May 1, 2017 - Reply

    The MFP Xerox Phaser 3100 dont work the scanner under windows 10 x64…. I saw many forums with the same problem, and Xerox dont give us a patch to solve it…..

    • Gregory Pings May 3, 2017 - Reply

      Ricardo: Thanks for writing, and I’m sorry to hear you’re having trouble. The Phaser 3100 is nine years old, so no new drivers will be created for it. Your options are limited to buying a new printer that supports Windows 10, or using the 3100 only for PC’s that use a supported operating system. This compatibility document has more information about Microsoft Windows 8.x and 10 compatibility with Xerox equipment.
      Best of luck,
      Greg

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