Meet the Managed Print Services Market Leader

By Gregory Pings

Xerox invented the managed print services (MPS) concept decades ago. It’s a consistently growing market, and the worldwide market landscape report from Quocirca names Xerox as a “market leader.” This is the ninth consecutive time we’ve held this leadership position.

Noting the consistency of our performance, Quocirca associate director Louella Fernandes said, “Xerox’s track record in multi-vendor support, global delivery, comprehensive analytics and reporting, paired with the now proven strength of ConnectKey technology, solidifies the company’s continued strength in the MPS market.”

Moreover, Xerox managed print services sets the U.S. federal standard for security. We are the first MPS vendor to receive authorization for our cloud-based services. Known as the Federal Risk and Authorization Management Program (FedRAMP), it standardizes security assessment, authorization and monitoring for cloud products and services, includes vendors on a centralized list accessible by all Federal agencies. By using a vendor on the list, federal agencies can reuse or leverage the security assessment work already done by the FedRAMP Joint Authorization Board in their own security and authorization process, a considerable savings in time.

Clearly, managed print services is more than supplies replacement and reducing the number of boxes. While that may be where you begin, your MPS your journey will change the way you work. Consider what MPS can do for your organization:

  • Give your people the freedom to work anytime, anywhere.
  • Keep your data safe, no matter who prints it.
  • Move to the cloud and increase productivity, digitize office processes and automate workflows.
  • Meet your sustainability initiatives with analytics that optimize your print environment.
  • Achieve digital transformation, replace inefficient, costly paper processes with fast, lean and accurate digital ones.
  • Boost your productivity and create a cycle of continuous improvement.

Yes, your printer is – or ought to be – an integral part of your digital transformation.

Managed print services: the next leap forward

Download this guide and learn how next-generation MPS uses analytics and intelligent devices to reduce cost, innovate, and kick-start a positive cycle of change.


Fast-growing SMB market is ready for MPS

For information technology dealers and resellers, managed print services translates to profitable growth.

“If you’re treating print as a third-tier category, like it’s just a box and a commodity,” John Reilly, Xerox vice president of U.S. channel sales told, “your competition’s going to find that side door, and they’re going to offer a value-based service at pretty good margin.”

Besides, the market for managed print services for the SMB market is primed for growth. Nearly half of small- and medium-sized businesses intend to invest in digital workflows by 2025, according to this article. Here’s a look at how some of our partners in the channel are growing their businesses by helping their clients make the next leap forward.

Automated Business Products recently won a competitive bid worth more than $1 million, one of the largest opportunities in the firm’s 13-year history. The team showed their prospect how replacing their fleet with Xerox equipment could improve operations and reduce costs. “The Xerox name has power,” owner Paul Archer said. “You don’t know the strength of the brand until you start selling it.”

Devices include Xerox ConnectKey-enabled workplace assistants such as the Xerox AltaLink and Xerox VersaLink as well as Xerox Versant Digital Presses.

“Signing up with Xerox in 2017 was a good move for us,” Archer added. “We’re really bullish about the relationship.”

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Learn how MPS can help small and medium-sized businesses easily automate paper-based processes so they can be more agile, mobile, productive, and secure.

JustTech president Josh Justice said he expects his company’s managed print services revenue to grow more than 50 percent in 2018, according to The La Plata, Md., Xerox solution provider noted that while many other providers understand that MPS will allow their businesses to grow, they are held back by fear of the new and unknown. Justice pointed out that by using tools, like Xerox’s Partner Print Services, Xerox partners in the channel can get their return on investment quickly. “It is not as complicated as many think,” he pointed out. “The best thing about this revenue is that it is recurring. It keeps growing every month.”

A a managed print services offering means our dealers and resellers won’t leave cash on the table for their competitors to pick up.

Digitization, managed print services, and the paperless office

“Paperless” is a staple in many headlines about business processes, and yet, the stories inevitably admit “paperless” is an ambitious goal. However, you don’t have to think too hard to see where digital processes and documents have replaced paper. That’s because digital processes meet customer expectations for accuracy, speed, and responsiveness. As such, you will see less and less paper in the coming years – call it the “less paper office.”

If moving from paper to digital workflows sounds like a lot of work, you’re not entirely wrong. But your customers expect faster response times, as well as information that is accurate and complete. Add to the fact that your decentralized workforce needs to access information from wherever they happen to be, and you’ll quickly wonder why you haven’t converted your paper processes.

The United Kingdom’s National Health Services (NHS) hospitals in Maidstone and Turnbridge Wells sent more than one million appointment letters to their patients every year. The paper-based process relied on outdated databases, which resulted in a 60 percent delivery failure rate.

“Xerox’s Hybrid Mail service has allowed employees to send documents from their desktops in a few clicks,” Jonathan Elliott, Xerox Public Sector director and general manager told The deliver failure rate fell to 2 percent, as a result of better data control and tracking from the Xerox solution.

Xerox India gains momentum

Xerox India managing director Raj Kumar Rishi told Business Standard that our MPS offering represents the majority of our business in India. That’s because our customers there (and everywhere else) want to cut print-related costs, reduce their environmental impact, and improve data security.

“We see almost a third of the clients coming from the BFSI (Banking, Financial services and Insurance) and manufacturing sectors,” he added.

Industry trends and managed print services

Quocirca’s report connects managed print services to key industry trends. For instance:

  • Extending MPS contracts to encompass digital workflow services can help businesses capture more efficiency and improve productivity. Overall, 84% organizations have implemented digital paperless processes.
  • MPS accelerates digital transformation through the implementation of workflow automation.
  • Service quality and security are the top reasons for MPS adoption.
  • Almost half (49%) of organizations agree that print security is important to their overall information security strategy.

“We are committed to giving customers the tools and support they need to begin or to continue their digital workflow transition,” said Tracey Koziol, senior vice president of Global Offerings for Xerox. “We are proud to once again be recognized as a leader in MPS globally and help our customers gain efficiency, productivity and cost savings.”

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