By Nancy Collins

(From the editor: This article was first published in Insights for Government Agencies, a Xerox blog that provides knowledge and insight for government decision makers.)

I bet you didn’t know that Xerox’s ExpertPay delivers more than 12 million child support payments each year valued at more than $2 billion. Now, we’ve made it easier for parents to pay their child support with cash. Our agreement with MoneyGram creates a simple way for parents without bank accounts to pay child support, helping to ensure that children receive the support due to them from both parents.

MoneyGram, a leading money transfer and payment services company, has more than 39,000 locations nationwide in retail stores. Through the agreement, MoneyGram will transmit child support payments to Xerox’s ExpertPay website. Xerox will deliver the electronic funds to 49 states, the District of Columbia and Puerto Rico, and state child support agencies can then make payments to custodial parents.

“Our agreement with MoneyGram … allows parents who don’t have bank accounts to participate in mainstream methods of payment.” -- Nancy Collins, group president, State Enterprise Solutions, Xerox

“Our agreement with MoneyGram … allows parents who don’t have bank accounts to participate in mainstream methods of payment.” — Nancy Collins, group president, State Enterprise Solutions, Xerox

This agreement with MoneyGram could be considered the innovation of the year in terms of improving the child support system. We have created convenience for parents and can deliver funds to agencies in a format that supports automatic and quicker processing to recipients. Furthermore, it allows parents who don’t have bank accounts to participate in mainstream methods of payment.

Innovative security technology will also help prevent fraudulent transactions. During each transaction, the retail cashier will receive a notification on the screen that will quickly verify that the payer has a child support obligation in the destination state. On the receiving end, child support agencies will have the ability to ensure the transaction is legitimate before delivering the funds to a custodial parent.

The infrastructure Xerox has in place with nearly every state means we can support more people. It’s a simple solution to a complex problem.

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