By Terry Antinora, Vice President, Office and Solutions Business Group, Xerox
All great partnerships are an evolution that take time and commitment to develop. We have been working with Staples for nearly 20 years as a retail location for our customers to purchase Xerox printing solutions. We also provide a fleet of Xerox production devices to support their Print & Marketing Service Centers across the country. Our services help customers and small businesses work better and be more productive.
Today, we’re continuing to serve customers in new, innovative ways with the introduction of the Staples self-serve kiosk. The new kiosk, built by Staples, Xerox and EFI, gives customers greater control over their time and production through independent scanning, printing, emailing or faxing.
The Staples self-serve kiosk is a custom-built device for Staples in-store customers and is unlike anything else on the market. It offers the printing capabilities of the Xerox WorkCentre 7800 Series Multifunction Printer (MFP) and a new Android-based, easy-to-use interface that runs on a standard tablet attached to the MFP. Payment, usage and receipt functionality works seamlessly at the device and also includes the option to scan in coupons or a Staples customer loyalty card during a transaction.
This level of innovation doesn’t happen overnight. In fact, it took nearly two years to bring this device to market. But through the persistence of committed partners with a shared vision we created a breakthrough product that helps customers be more productive. Countless setbacks, surprises and disappointments make innovation difficult but also rewarding. Each partner brought a unique passion to development that helped to overcome every obstacle and bring an industry-defining product to market.
In August, nearly 3,000 devices were placed in Staples stores across the country, and although the new self-service fleet is less than three months old, Staples is already seeing a positive response from customers and associates. Jose Bernal, Vice President of Production and Operations for Staples said, “The growth of traditional services like printing and copying has exceeded our expectations and new services like scanning and emailing are growing at a surprising clip.”
The development team recently received the Staples Innovation Award at the annual Staples Supplier Summit. The Innovation Award is given to projects that are breakthrough technologies that significantly improve Staples workflows and the customer experience. The development team was awarded the honor for their unlimited commitment to the successful execution of a bold vision.
The Staples self-serve kiosk was a labor of love and we’re proud of what we have built together. If partnerships are an evolution, innovation is a journey that we are honored to walk with Staples and EFI.