Tell Us What You Think. Leave a Review or Find Feedback on Xerox.com

– By Robin Wessel, marketing director, Indirect Channels Business Group, Xerox

Ok, I have a confession, I’m a gadget geek. I love all things technology and I often am the first on the block to have the latest High definition, 3d wiz bang gadget.  Unfortunately this habit can result in both a lot of disappointment and worse yet empty bank account. Like millions of other consumers around the world, I have come to depend on the opinions of others when it comes to making buying decisions. Product reviews have become an essential part of my buying process.  In fact that the last gadget I purchased, a GPS wristwatch was based in large part to the comments of what real owners had to say.

Xerox printer ratings and reviewsAs a consumer a lot of this feedback is right at my finger tips, but from a business perspective, when I try to follow the same approach for a major purchase decision it’s not so easy. I still want to know about the experience of past and current customers – my peers- but this often requires a more in-depth search. What did they like about the product? Is the optional add-on feature worth the extra cost or will the standard model meet my business needs?

http://www.office.xerox.com/printer-reviews/enus.html

If you have an opinion about Xerox equipment you’ve used in the past or are currently using, I hope you’ll search for the products you are familiar with and post a comment with your review. Your comments will provide relevant insight and valuable information on Xerox products and features that can help other customers. You can rate a product, post commentary and your recommendations.

So please, tell us what you like, what you don’t like. How are Xerox products helping your business or what would you suggest for improvement? Customer feedback is important Xerox and to our future customers and we look forward to hearing from you.

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3 Comments

  1. […] This post was mentioned on Twitter by XeroxCorp, xerox. xerox said: RT @XeroxCorp: Putting the power in customer's hands with printer product ratings and reviews. Why not rate yours today? http://xrx.sm/BFO […]

  2. Josh June 12, 2017 - Reply

    Your chat service was not able to solve my problem which I believe to be a simpler issue (printer offline). I am disappointed in your service. We spent a half hour trying things to no avail. Then he directed me to contact a billable service. I guess this is a good business model, but you will not retain customers this way. I thought a company of Xerox’s caliber would do anything to assist customers and retain their loyalty.

    • Gregory Pings June 13, 2017 - Reply

      Josh: I’m very sorry you’ve had this trouble with your printer, but help is on the way. I spoke to a supervisor at our Customer Relations Help Desk, who was able to review your chat session. Even though our rep was unable to resolve your problem, she saw that you are fully supported by Lewan & Associates, A Xerox Company. They offer free troubleshooting over the phone so you can expect a call from them soon.
      All the best!
      Greg

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