— By Chris Tranquill, Group President, ACS Business Process Solutions
If Unamic/HCN didn’t already exist, we’d have to invent it.
This Netherlands-based call center company is the perfect fit for an ACS acquisition. The 2,500 employees add four languages – Dutch, French, Flemish and Turkish to our repertoire of 20 languages. This will allow us to expand in the western European marketplace as well as the fast growing Turkish market.
Unamic/HCN’s 14 facilities in the Netherlands, Belgium, Luxembourg, Turkey and Suriname will bolster our 150 locations around the world. In fact, their facility in Suriname is the only country in the hemisphere that speaks Dutch.
And fittingly, Unamic/HCN has a skilled and knowledgeable management team. Anyone who has watched ACS’ acquisition model emerge during past 20-plus years knows that we seek companies that have a leadership team that knows their industry well and can make a contribution long after the acquisition is complete
So, if I was going to design a perfect partner to help us expand our global services, I don’t think I could’ve envisioned another company that fits our needs so well.
But there are two sides to this coin: Unamic/HCN will also receive the benefit of ACS expertise as well as Xerox’s global reach. They’ll be able to tap our experience and our resources to help them grow.
But the real beneficiaries will be our clients. ACS’ and Xerox clients will be able to tap into Unamic/HCN’s specialized language capabilities. And their clients will be able to access the vast services and products of the combined ACS and Xerox suite of capabilities.
As I said, I can’t make this up.